Our Technical Support service is a cost effective, scalable, technical and specialized service customized to your needs. We provide technical assistance that will help to lower operating expenses, improve employee satisfaction, increase business productivity, and lets you focus on your core business.
Some of the key features of our Technical Support are: proactive network monitoring, patch management, assets management, and equipment depot repair. All services have a Service Level Agreement (SLA) to guarantee timely response times. All support is provided by industry certified technicians.
Our services range from the basic support of desktop applications and network connectivity to the resolution of complex issues that require the analysis of data collected by logs and/or advanced diagnostic tools.
Our Technical Support service is available during extended business hours and is complemented by an after hours on-call technician. On-call technicians monitor service faults and alerts and respond to urgent customer originated requests for support.